IT Service Desk Analyst

Job Title: IT Service Desk Analyst
Contract Type: Contract
Location: Deakin, Australian Capital Territory
Salary: Negotiable
Reference: 180154_1513823593
Contact Name: Dan Carn
Contact Email:
Job Published: December 21, 2017 13:33

Job Description

Our Federal Government Client is seeking to engage a talented IT Service Desk Analyst.

Under limited supervision, you will:

  • Assist the client employees on the phone and via email with incidents and service requests within an ITIL framework;
  • Undertake Level 1 and 2 Desktop support for employees, including hardware maintenance, hardware replacement and remote site support;
  • Perform systems administration and asset management tasks; potentially including hardware relocations and asset auditing;
  • Undertake trend analysis and incident resolution, including the additions to and maintenance of knowledge database information;
  • Update internal operating procedures;
  • Aid with the research, evaluation, and recommendations for improving service delivery to client employees.

To be successful in your application you will have:

  • A minimum of 12 months experience in the provision of L1 and L2 Service Desk deliverables in a technical environment;
  • Demonstrated high standards of client liaison and problem resolution skills;
  • Knowledge and experience in the use of Windows 7, Office 2010, Citrix, Active Directory, smart devices;
  • Provided example/s of procedural documentation is highly desirable.

Apply now for immediate consideration - contact Dan Carn on 02 6245 1724 or email:

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold or are able to gain an Australian Government security clearance

Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.