IT Service Desk

Location: Perth, Western Australia
Job Type: Contract
Posted: 13 days ago
Contact: Gayle Truslove
Discipline:
Reference: 204931_1596175449

IT Service Desk Analyst

  • 3 month contract
  • Strong experience supporting Windows environments
  • Knowledge of ITIL methodology

An industry leading client is seeking a IT Service Desk Analyst for a 3 month contract to support a Microsoft based IT environment just 15 - 20 mins from the Perth CBD.

Responsibilities:

  • First point of contact for all enquiries;
  • Service request logging and tracking;
  • Problem management and Call escalation management;
  • Service desk management;
  • Remotely supporting customer requests and incidents by phone and email;
  • Controlling and monitoring the ticket system;
  • Initial troubleshooting of incidents;
  • Supporting ITIL processes including Outages;
  • Provision of User Administration including creation, modification and deletion of accounts.

Key skills:

  • Strong, proven experience supporting a level 1 service desk IT environment;
  • Good knowledge of Windows based environments, common hardware, common office productivity applications & Active Directory;
  • Excellent customer service skills;
  • Excellent communication skills (written, oral and interpersonal);
  • Sound analytical and problem-solving skills;
  • Ability to take ownership of escalated issues and coordinate with appropriate resources to resolve them in a timely manner;
  • Ability to document, track, monitor, follow up and prioritise customer support requests to ensure a timely resolution and transfer information to knowledge base;
  • Good time management and multi-tasking skills;
  • Awareness of ITIL methodology.

If you have the skills and experience, we are seeking above, please apply now via the link below to be considered.

Contact: Gayle Truslove - (08) 9423 1400 - (Job reference: 204931)