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ICT Service Support (Application)

Job Title: ICT Service Support (Application)
Contract Type: Contract
Location: Melbourne CBD, Victoria
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 197512_1566345120
Contact Name: Joseph Yip
Contact Email: joseph.yip@peoplebank.com.au
Job Published: August 22, 2019 11:47

Job Description

The client is looking for someone in the ICT service support space to handle both internal and external inquires to ensure that organisational operations runs smoothly.

Duties:

  • Developing and maintaining a detailed knowledge of functionality and operational procedures for the organisations regulatory management and online application systems.
  • Reviewing and analysing incidents to determine the underlying issues, which will lead to the rectification of these issues or documenting the necessary changes to rectify these issues.
  • Identifying and implementing functions and features within the existing application fleet which are currently not being used to improve the productive of users.
  • Developing and maintaining a detailed knowledge of vendor and supplier incident; service request; release management and where appropriate, infrastructure management engagement and escalation processes and procedures

To be Successful you must have:

  • Sound knowledge and experience with Microsoft Dynamics 365
  • Strong stakeholder, communications and written skills in an ICT environment
  • Experience in Objective ECM 10.3.3.1 or later is highly desirable
  • Demonstrated experience in the Service desk/Help desk support space

All applicants must hold Australian Citizenship to be considered for this opportunity.

For more information contact Joseph Yip at Peoplebank