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ICT Service Desk

Job Title: ICT Service Desk
Contract Type: Contract
Location: Adelaide CBD, South Australia
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 237704_1628146677
Contact Name: Matthew Chatterton
Contact Email: matthew.chatterton@peoplebank.com.au
Job Published: August 05, 2021 16:57

Job Description

Peoplebank are currently recruiting for an ICT Service Desk Analyst to work for one of our favourite clients, based in the Adelaide CBD, initially on a contract to end of December 2021 (but highly likely to extend longer term),

You must have at least 2 to 3 years prior ICT Service Desk experience, working in a structured (ideally ITIL) environment.

Responsibilities Include

  • First level, phone based IT support role for a large internal customer base, with strong focus on first call resolution.
  • Indeed, working within their service management processes, you will effectively classify, prioritise, resolve or escalate requests with the highest level of service and professionalism.
  • Resolution or escalation to Level 2/3 of incidents and requests
  • Monitor incidents and requests and liaising with other teams to drive resolution, whilst maintaining communication with the relevant stakeholders
  • Ensuring all relevant documentation is kept updated


Skills and Experience.

  • 2-3+ years commercial work experience in an IT Helpdesk / Service Desk based role
  • Knowledge of Microsoft Operating Systems (eg. Windows 10, Server 2016/2019);
  • Knowledge of MS Office productivity and communication technologies (eg. MS Office/Teams etc).
  • ITIL certification, or 'on the job' ITIL experience would be good, but not essential.
  • Excellent communication skills are required, with first rate problem solving / troubleshooting skills.
  • A National Police Check is required prior to commencement

Please APPLY NOW for our immediate consideration.

SA: LHS 296564