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Helpdesk Support

Job Title: Helpdesk Support
Contract Type: Contract
Location: Chullora, New South Wales
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 199061_1582510055
Contact Name: Anna Galit
Contact Email: anna.galit@peoplebank.com.au
Job Published: February 24, 2020 13:07

Job Description

  • A large Logistics Company in Chullora, NSW
  • 2 months contract
  • Desktop or Helpdesk or L1 Support

A leading Logistics company is in need of an IT Helpdesk Support for 5 months in Chullora. We are looking for a customer service-oriented Help Desk Specialist to provide first level support to users of our IT Systems in an efficient and accurate manner. As part of a small and valued team, you will help external customers and internal colleagues to solve basic technical problems.

Responsibilities

  • Predominately phone-based with duties covering email/web-based queries.
  • Provide first level contact and convey resolutions to customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route and redirect problems to correct resources
  • Setup customer access and other service requests
  • Walk customers through problem solving process
  • Follow up with customers, provide feedback and see problems through to resolution
  • Utilise excellent customer service skills and exceed customers' expectations
  • Ensure proper recording, documentation and closure
  • Preserve and grow your knowledge of help desk procedures, products and services

Requirements

  • MUST have private vehicle, no public transport options nearby
  • Proven working experience in providing help desk support
  • Customer service acumen and contact centre telephony usage experience highly desirable.
  • Skill - Technical Support: Previous support desk / help desk / customer service (with problem resolution / troubleshooting) experience highly desirable.
  • Skill - Applications: Windows/MS platforms, cloud/web-based interfaces, internet browsers, case management (ServiceNow, Remedy, Heat, ZenDesk, etc.), CRM (Salesforce) highly desirable.
  • Proficiency in English
  • Working knowledge of help desk software, databases and remote control
  • Strong client-facing and communication skills
  • Ability to troubleshoot and multi-task
  • Customer service orientation
  • ITSM Toolset Experience: ServiceNow (Highly Desirable), Remedy (Ideal but not necessary).
  • Internet Browser Support Experience: IE, Chrome, Firefox, Safari.
  • VOIP telephony experience highly desirable.
  • MS Windows 7+, MS Office 2013/365 desirable.
  • Providing customer-focused, service-mindset technical support for Premium customers, on an array of consignment lodgement technologies.
  • Shift: TBC but will be staggered (i.e. shift may be as early as 8am-4:30pm, in between, or late as 9:30am-6pm)

For more information or a confidential discussion, please contact ANNA quoting reference: 199061.

To be eligible for this opportunity, you must be an Australian Permanent Resident or Citizen as my client does not sponsor visas.

Please click the apply button.