Help Desk Support Analyst

Location: Western Sydney, New South Wales
Job Type: Contract
Posted: 14 days ago
Contact: Colby Zurlini
Discipline:
Reference: 188651_1539040138

Blacktown area

Contract plus extensions

Stable environment and role offering progression

Our Client

Established over 50 years ago, our Client and has grown to become a global group with over 200 operations across 8 countries. It is one of the top five operators in the world within its industry.

Your New Role

The Helpdesk Analyst provides responsive "first-point-of-contact" customer service and technical support to our Client's IT users by diagnosing and troubleshooting incidents in an efficient and effective manner to meet the IT department's operational objectives.

  • Provision of responsive and high-quality Tier 1 support and incident resolution for application software, commercial and in-house, in accordance with agreed service levels
  • Provision of responsive and high-quality Tier 1 hardware support and incident resolution, in accordance with agreed service levels
  • Accept support requests including creation of IT Incidents, and coordinate fulfilment of Incidents
  • Perform initial analysis, prioritisation and resolution of service requests, referring to senior support analysts, Tier 2 and Tier 3 support or third-party providers as appropriate
  • Perform and coordinate end to end Tier 1 service request fulfilment and Incident management processes to ensure service requests and Incidents are completed within specific timeframes

You Bring to the Role

  • Minimum of 1-3 years' experience in an IT support role or helpdesk environment
  • Proven incident analysis and resolution skills
  • Demonstrated software diagnostic skills
  • web browser experience
  • sql - ideal but not essential
  • Demonstrated working knowledge of core and non-core applications
  • Demonstrated high level of interpersonal and communication skills
  • Own Car

This truly is a role not to miss out on so if you match the above requirements please APPLY NOW!

Reference 188 651