Tertiary qualifications or relevant experience in Business Administration, Finance and Accounting or a relevant discipline, and/or demonstrated successful experience in stakeholder/customer engagement in a Shared Services/Contact Centre environment.
- Candidate must have led a team of customer representatives
- Candidate should knowledge on financial structures and should have been able to guide customers/caller on the financial budgets of the organisation
- Develop and provide expert advice on the development and enhancement of support services relevant to the business needs of Department stakeholders and customers. This includes analysing department's current and future requirements and proposing system enhancements to meet those needs.
- Lead and direct staff in providing information and guidance to internal customers on matters relating to the functional area, ensuring that information supplied is accurate, relevant and resolves the request efficiently.