Our client is seeking an experienced field technician to join their services team. The team is responsible for maintaining the company's telecommunications equipment on their and their clients site.
Daily Responsibilities:
- Perform high level support during implementation, upgrading and maintenance of systems
- Provide leadership to other Support Services Group personnel
- Assist in the development of work estimates and quotations
- Provide customer interface regarding resolution of System issues
- Provide high level support and resolution of customer issues in an agreed timeframe
- Participate in an On-Call roster
- Perform and carry out assigned on-site responsibilities for installation, configuration, and commissioning tasks - With support of other teams
- Perform acceptance tests with customer
- Supervise field technical staff
- Provide direction and supervision to sub-contract labour services
- Review installation plan documentation
- Review acceptance test plan procedures and methodologies
- Review as-built documentation
- Conduct site and RF coverage surveys
- Conduct on-site equipment inspection and prepare customer inventory report
- Provide technical assistance during system trials and post-commissioning
- Provide system trouble-shooting and rectification of technical issues
- Submit Customer Service Requests as required for the resolution of issues
- Provide higher level support to Field Technicians
- Prepare and conduct training when appropriate
Skills Required:
- Experienced service technician
- Telecommunications background
Please submit CV in WORD format ONLY
