Field Services Engineer

Job Title: Field Services Engineer
Contract Type: Contract
Location: McMahons Point, New South Wales
Salary: Negotiable
Reference: 179895_1520828306
Contact Name: Amrinder Dhaliwal
Contact Email:
Job Published: March 12, 2018 15:18

Job Description

The right candidate will be responsible for the support of IT infrastructure and services multiple locations

Key responsibilities:

  • Assist at local and remote sites with IT Incident & Request resolution, including onsite support
  • Adhere to clear Service Level Agreements (SLA/OLAs) for support of IT infrastructure
  • Build strong relationship with our vendors and hold to agreed standards
  • Participate in a proactive maintenance model for replenishment of equipment and work within a customer service orientated team that recognises the priorities of the business, and responds in the appropriate manner to user issues
  • Proactively monitor and manage site infrastructure to minimise business impact & system downtime
  • Adherence to change management processes and audit control
  • Support business projects through strong engagement with the business and good vendor
  • working relationships
  • Contribute to Problem and Knowledge management processes
  • Be available 24x7 for emergencies (Priority 1 Incidents) involving technical problems that affect the ability to provide operational support and business continuity

The skills and experience:

  • MUST HAVE outstanding communication skills with a passion for Customer Service; as well as the ability to interact and build rapport with multiple stakeholders
  • 3+ years in an operational support environment
  • 3+ years experience in a technical infrastructure role (e.g. server engineer, network engineer, etc.)
  • Strong technical Documentation skills
  • Experience in support IT end user devices (e.g. laptops, printer, phones, etc.)
  • Proven ability to work in a remote teams

If you have the skills and experience mentioned above and believe you are the right candidate for the role then APPLY NOW on the link below!!