The right candidate will be responsible for the support of IT infrastructure and services multiple locations
Key responsibilities:
- Assist at local and remote sites with IT Incident & Request resolution, including onsite support
- Adhere to clear Service Level Agreements (SLA/OLAs) for support of IT infrastructure
- Build strong relationship with our vendors and hold to agreed standards
- Participate in a proactive maintenance model for replenishment of equipment and work within a customer service orientated team that recognises the priorities of the business, and responds in the appropriate manner to user issues
- Proactively monitor and manage site infrastructure to minimise business impact & system downtime
- Adherence to change management processes and audit control
- Support business projects through strong engagement with the business and good vendor
- working relationships
- Contribute to Problem and Knowledge management processes
- Be available 24x7 for emergencies (Priority 1 Incidents) involving technical problems that affect the ability to provide operational support and business continuity
The skills and experience:
- MUST HAVE outstanding communication skills with a passion for Customer Service; as well as the ability to interact and build rapport with multiple stakeholders
- 3+ years in an operational support environment
- 3+ years experience in a technical infrastructure role (e.g. server engineer, network engineer, etc.)
- Strong technical Documentation skills
- Experience in support IT end user devices (e.g. laptops, printer, phones, etc.)
- Proven ability to work in a remote teams
If you have the skills and experience mentioned above and believe you are the right candidate for the role then APPLY NOW on the link below!!
