The Company:
Work for a brand that is instantly recognisable and one of Australia's largest Utility organisations. They offer a fantastic working environment where you will experience good work/life balance whilst working alongside some of the top technical talent in Sydney.
The Role:
The EUC Manager is responsible for managing and providing leadership to partners to ensure an effective and efficient service is delivered to meet customer needs.
Key Responsibilities:
- Develop the EUC security strategy to understand threats, and create a program of work to reduce risks and improve the service experience
- Manage the forecasting and monitoring of the approved spend for the ICT capital program of work, by preparing project financial summaries and monthly ICT capital forecasts and project accruals.
- Oversees and governs the EUC resources across ICT to facilitate the successful delivery to assigned timeframes.
- Govern the EUC platforms by actively reviewing current practices to identify opportunities for efficiencies and cost savings and develop or revise existing policies, procedures and operational standards.
- Negotiate and execute the ICT delivery of the capital program to implement the technology strategy and projects, resolving roadblocks for issue resolution and risk mitigation.
- Leads and partners with third party suppliers to ensure successful management of daily operations.
- Oversee and manage service partners and suppliers by providing leadership to ensure optimal service delivery.
- Manage, review, and improve service delivery through the effective performance of partners and suppliers.
- Develop and implement policies, processes and procedures to meet end user requirements through governance frameworks.
- Manage opex budget items and capital project allocations used within the section to ensure effective financial performance for assigned portfolio.
- Identify, assess and control supplier risks and ensuring alignement with the organisation's risk management frameworks
About you:
- At least 10yrs+ experience complex environments in a similar role
- Advanced expertise within the Microsoft security and access eco system
- The ability to build positive relationships with internal stakeholders
- A passion for innovation and best practice
- Ability to influence, drive change and lead teams to the next level
- Prior experience with ITIL frameworks and Information Technology Service Management processes.
- Demonstrated experience in managing multiple third-party partners and a multi-disciplinary team to ensure successful delivery of services.
- Proven experience in delivery of EUC services and the associated cyber remediation and recovery.
- Demonstrated experience in developing and executing strategy, managing contract discussions specifically within the ITSM, Telecommunications and End user compute areas as required.
This is a critical role for our client, if you feel you can hit the ground running, please click 'apply now' and quote #239908.
