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Desktop Support - Win 10/SCCM

Job Title: Desktop Support - Win 10/SCCM
Contract Type: Contract
Location: Perth CBD, Western Australia
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 208130_1607669354
Contact Name: Charlotte Tobin
Contact Email: charlotte.tobin@peoplebank.com.au
Job Published: December 11, 2020 17:49

Job Description

Duties & responsibilities -

  • Support for digital workspace devices and software, specifically Windows 10 / Office 365.
  • Installs, tests and maintains digital workspace technologies according to Health's standard operating environment (SOE) adhering to quality management procedures.
  • Provides ICT support services across a variety of digital workspace environments at various metropolitan locations as part of Service Operations in conformance to ICT Service Management processes.
  • Provides support and assistance in relation to monitoring and maintenance of performance.
  • Provides high level digital workspace support (incident & requirement analysis and resolution) across a variety of computing environments for complex job assignments and updating the fault logging system.
  • Responds to customer complaints using conflict resolution techniques and escalates as required.
  • Participates and assists in the preparation and maintenance of documentation and processes.
  • Coordinates, participates and assists in maintenance of the ICT configuration management database (e.g. equipment and customer location data).
  • Require working some evening, weekend and public holiday

Skills -

  • Extensive desktop support experience
  • Windows 10, with experience to upgrade from Windows 7 to Windows 10 is desirable
  • Office 365
  • SCCM
  • Demonstrated documentation
  • Demonstrated incident and problem resolution
  • Demonstrated customer service and engagement

Benefits -

  • Great CBD location
  • Inclusive and supportive work culture
  • Additional benefits

If you have the skills and responsibilities for this position, please apply for the role via the link below or contact me for more information -

Contact - Charlotte Tobin

Number - (08) 9423 1400

Job reference number - (208130)