Desktop Support / Support Technician

Job Title: Desktop Support / Support Technician
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 245527
Contact Name: Cinar Irfan
Contact Email:
Job Published: April 13, 2022 17:03

Job Description

Seeking a number of Desktop Support Analyst / Technicians for short term contracts within government departments

1/ Desktop Support Analyst (Level 2) - 5-month contract (extensions)


  • Working with the Desktop and Service Desk team to provide IT support to staff and customers in the form of telephone, remote and/or face to face assistance.
  • Deliver exceptional customer service through the triage, resolution and/or escalation of incident or service requests.
  • Working co-operatively and collaboratively with the (ITB) team, as well as other stakeholders
  • Be a self-starter to monitor, track and respond to work requests through the primary incoming channels (telephone, email, IT portal).

Skills required

  • NV1 Clearance is mandatory for this role
  • Exceptional customer service skills.
  • Strong understanding of IT systems, particularly desktop support of end user computing (Laptop/Tablet devices), Windows Operating System and the Microsoft suite of applications (e.g. Office 365).
  • Ability to adapt to a fast paced (and at times) frantic IT support environment.
  • Prefer at least 1 year of experience in a technology support role or a demonstrable combination of training/experience to a similar level.
  • Strong written and oral communication skills, particularly in discussing technical matters with non-technical people.

2/ Support Technician (Level 1) - 3-month contract (extensions)


  • Starting and monitoring laptop builds
  • Asset tagging
  • Find and fix faults
  • Service equipment such as printers, projectors and IT networks
  • Set up new equipment and upgrade existing systems
  • Waste removal

Skills Required

  • Baseline Clearance is mandatory for this role
  • Knowledge of computer operating systems, hardware and software
  • Analytical thinking skills
  • Attention to detail
  • Customer service skills
  • Excellent verbal communication skills
  • to be able to use a computer and the main software packages confidently

For more information or a confidential discussion, please contact Cinar Irfan on 02 6268 9702 quoting reference 245527

To apply please click the 'Apply Now' button