Desktop Support - L2

Job Title: Desktop Support - L2
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 196482_1562736603
Contact Name: Pooja Gupta
Contact Email:
Job Published: July 10, 2019 15:30

Job Description

Our client, a large Australian enterprise client is seeking to engage an experienced L2 - L3 Desktop Specialist.

You will be joining an existing team and will be required to take part in escalations and SOE customer support from the Sydney office location.

The ideal candidate will have prior demonstrated extensive client facing experience within the Australian market sector.

This is a key role within the project, you must be a clear and precise communicator in English with outstanding documentation skills as you will be liaising with business stakeholders of all levels.

To be eligible for this opportunity, you must be an Australian permanent resident or citizen as my client does not sponsor visas.


  • Minimum 4+ years total IT experience
  • Minimum 1+ years Desktop L2 - L3 experience
  • Proven MS Office & Office365 apps experience
  • ServiceNow experience
  • IPhone - iPad support experience
  • Plan and action through to resolution each ticket assigned from ITSM
  • Experience in Microsoft SCCM for SOE application package deployment and remote support
  • Vocational qualifications or certifications
  • Enthusiastic and contagious can do attitude.
  • Flexible approach to all work duties
  • Ability to work independently

For more information, please contact Pooja Gupta quoting ref:196482.