Desktop Support Engineer

Job Title: Desktop Support Engineer
Contract Type: Contract
Location: The Rocks, New South Wales
Salary: AU$200 - AU$300 per day
Start Date: ASAP
Reference: 179725_1513576254
Contact Name: Nick Munro
Contact Email:
Job Published: January 10, 2018 09:46

Job Description

Desktop Support Engineer

The Role:
This leading financial business would like to engage a committed and focused individual to assist their IT Operations teamwith Desktop / 1st Level Support in their head office in Sydney.

What your main responsibilities will be…

  • Installation and rollout services of new desktops, laptops, printers, IP Phones etc..
  • Fault diagnosis of desktops / laptops. First level of support on desktop / laptops under warranty, liaising with vendor. Vendor coordination for spares support
  • Installation and OS Support (Windows 10 / Windows 7 / Ubuntu Desktop ) - Repair /
  • Re-Installation or fresh Installation
  • Installation and Software Support of software, ( Avast anti-virus, Email (Gmail / GSuite)),
  • Chrome & other Business Critical Applications
  • Configure / troubleshoot network connectivity of desktops / laptops & network printers, application, network related issues
  • Installation, re-installation, configuration of peripherals e.g. printers, scanners etc.
  • Creation / Maintenance of user accounts (openldap experience desirable)
  • Asset Register maintenance
  • Triage Service desk tickets regarding desktop hardware, software and networking.
  • Provide user support installing applications and computer peripherals
  • Ask targeted questions to diagnose problems
  • Document technical issues and solutions
  • Direct unresolved issues to the next level of support personnel
  • Daily follow up with users to ensure their systems are functional
  • Creation of daily handover documentation
  • Assist in the creation technical documentation and manuals / user-guides

These are the essential skills you need…

  • Hands-on experience with Windows and Linux environments.
  • Basic network troubleshooting
  • Working knowledge of office automation products and computer peripherals, like printers and scanners
  • Knowledge of network security practices and anti-virus program
  • Excellent problem-solving and multitasking skills
  • Customer-oriented, can-do attitude
  • Proven work experience as a Desktop Support Engineer, Technical Support Engineer or similar role
  • Hands on experience with Service Management software (ideally Jira)
  • MCSE and ITIL foundations Certification preferred
  • Ideally have had experiene in a finance environment