Desktop Support - Baseline Clearance

Location: Sydney, New South Wales
Job Type: Contract
Posted: 6 days ago
Contact: Masood Khan
Discipline:
Reference: 246948

Service Desk Analyst to provide support, solving incidents in line with organizational requirements as a sole office resource.

  • Key career opportunity to join a Federal Gov business
  • Service Desk Support with active Baseline Clearance required
  • Onsite L1/L2/L3 support located in the CBD

Our key client is looking for a Service Desk Analyst, responsible for the provision of IT support services via telephone, email and face to face services.

Key responsibilities;

  • Provide highly developed customer service and support to users to solve incidents and minimise impact and loss of productivity
  • Manage competing priorities between inbound calls and queue management within the enterprise ticketing system
  • Provision accounts and access in line with security and approval processes
  • Clearly and accurately document activities and client experience/context within ticketing system

Experience Required

  • Prior experience in using and supporting ICT in a professional environment, this includes demonstrated ability in using enterprise ICT products and other computer applications.
  • Excellent verbal communication skills in providing instructions, advising and consulting.
  • Proficiency in documenting technical investigation and outcomes accurately and concisely.
  • Demonstrated time management skills and ability to manage competing priorities. Be able to manage self to deadlines.
  • Active Baseline Security Clearance

If this sounds like you, please APPLY NOW.

Reference number: 246948