Desktop Support Engineer

Job Title: Desktop Support Engineer
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: AU$67000.00 - AU$72000.00 per annum
Reference: 204468_1594625602
Contact Name: Rochelle Taylor
Contact Email:
Job Published: July 14, 2020 17:36

Job Description

Leaders IT Services, Sydney, New South Wales, Australia is looking for a self-reliant Desktop Support Engineer to join their team for a permanent full-time role.

The role will provide expertise in Desktop Engineering & Support. Responsible for performing/coordinating initial desktop application testing and configuration and will manage desktop/laptop image deployment processes.

You must have the ability to manage competing priorities and will be swift in resolving problems. You must have a keen eye for detail and have the ability to recognise and co-odinate escalation of calls to third-line support where necessary.


  • Focus on the Desktop Engineering Infrastructure
  • Standardise Desktop Application installations
  • Maintenance of the Desktop Image (SOE) and Desktop patching
  • Ensure Desktop Support Infrastructure is insulated from unauthorised access, virus infection or any security vulnerabilities and conforms to standards and policies
  • Monitor and supervise shipping of parts/components for repair to & from suppliers as required.
  • Assist with staff relocations
  • Source quotes and raise purchase orders for IT related hardware and software as required.
  • Maintain support documentation and knowledge base.
  • Maintain and support the Mobile Device Management (MDM) system.
  • Update and maintain the Asset Management and CMDB system to ensure data integrity.
  • Collate statistical information for weekly and monthly reports.

You must have:

  • MQ Systems Support experience
  • Remote network management and systems monitoring tools
  • Excellent technical documentation skills
  • Active Directory
  • MS Exchange
  • Office 2016 /Office 365
  • Windows 7 and Windows 10
  • TCP/IP networking
  • Windows Server Administration
  • Experience with the use of remote network management & monitoring tools highly regarded
  • Skype for Business support experience
  • Avaya support experience

Salary banding for this role is $67-72k package.

There will be some light project work involved as required. Interested candidates should apply directly via the link below quoting reference number 204468 for more information.