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Delivery & Support Manager - CRM Platform

Job Title: Delivery & Support Manager - CRM Platform
Contract Type: Contract
Location: Sydney, New South Wales
Industry:
Salary: AU$120000 - AU$140000 per annum
Start Date: ASAP
Reference: 183996_1525063304
Contact Name: Manjita Osta
Contact Email: manjita.osta@peoplebank.com.au
Job Published: April 30, 2018 14:41

Job Description

THIS ROLE ONLY FOR AUSTRALIAN CITIZENS

Location : Sydney CBD

Duration: 18 months Fixed Term Contract

Requirements:

  • Extensive work experience in leading, managing and delivering complex Microsoft CRM development and support services
  • Proven experience in planning and delivering MS CRM changes across multiple projects
  • Strong functional experience in Microsoft CRM
  • Working knowledge of Agile Scrum framework is highly desirable
  • Strong interpersonal, communication and people skills
  • Experience in resolving complex client and stakeholder related queries or issues
  • Ability to effectively present complex information to different target audiences both verbally and in writing
  • Ability to support team members to evaluate and propose technical alternatives for resolving business and technology issues
  • Ability to mentor team members in delivery of outcomes either directly or by facilitating appropriate peer support and reviews
  • Ability to work independently with limited supervision and be accountable for outcomes
  • Experience in budgeting, contract negotiation, vendor management and contract management
  • A tertiary qualification in IT, engineering or other relevant degree is desirable