Customer Support Officer

Job Title: Customer Support Officer
Contract Type: Contract
Location: Sydney, New South Wales
Salary: + super
Start Date: ASAP
Reference: 245369
Contact Name: Grant McKibbin
Contact Email:
Job Published: April 08, 2022 11:55

Job Description

Customer Support Officer

Our client is a NSW Governmental Department that strive for a safe, collaborative and positive culture in a hybrid working environment. They are currently recruiting for a Customer Support Officer who will take initiative and work effectively under pressure with minimum supervision on a 6-month contact with a high possibility of extension.

The successful candidate will be required to ensure all jobs are prioritised and actioned in a timely manner as well as training staff, at point of need, in the operation of computer software and hardware.

Role Responsibilities

  • Operate 1:1 support desk to help support user outcomes
  • Pickup and action job tickets from helpdesk system.
  • Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
  • Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).
  • Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.

Skills and experience

  • Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals
  • Excellent documentation skills
  • Independent problem-solving, self-directed but able to work well in a team
  • A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
  • Ability to escalate unresolved problems and requirements

For more information or a confidential discussion, please contact Grant McKibbin on 03 8080 7221 quoting reference number 245369.

To apply please click the 'Apply Now' button.