Customer Support Officer
Our client is a NSW Governmental Department that strive for a safe, collaborative and positive culture in a hybrid working environment. They are currently recruiting for a Customer Support Officer who will take initiative and work effectively under pressure with minimum supervision on a 6-month contact with a high possibility of extension.
The successful candidate will be required to ensure all jobs are prioritised and actioned in a timely manner as well as training staff, at point of need, in the operation of computer software and hardware.
Role Responsibilities
- Operate 1:1 support desk to help support user outcomes
- Pickup and action job tickets from helpdesk system.
- Make sure requesters are regularly informed of progress of support tasks and customer feedback is sought before ticket is closed.
- Assisting in configuration, deployment and maintenance of a Standard Operating Environment (SOE).
- Ensure any support tasks undertaken including phone requests and walk ups are entered into the helpdesk system.
Skills and experience
- Strong interpersonal and communication skills; capable of training users in applications and operating system fundamentals
- Excellent documentation skills
- Independent problem-solving, self-directed but able to work well in a team
- A broad base of knowledge and competency in core hardware and operating system technologies including installation, configuration, diagnosing, preventive maintenance and basic networking.
- Ability to escalate unresolved problems and requirements
For more information or a confidential discussion, please contact Grant McKibbin on 03 8080 7221 quoting reference number 245369.
To apply please click the 'Apply Now' button.
