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Customer Service Support

Job Title: Customer Service Support
Contract Type: Contract
Location: Pennant Hills, New South Wales
Industry:
Salary: Negotiable
Reference: 188651_1553472230
Contact Name: Anna Galit
Contact Email: colby.zurlini@peoplebank.com.au
Job Published: March 25, 2019 11:03

Job Description

Pennant Hills

Contract plus extensions

Large and stable environment

Your New Role

The Customer Service Representative provides responsive "first-point-of-contact" customer service and would handle complaints and escalations for technical issues. This person will be making calls to Customers, responding to emails and utilising Salesforce as a Case Management tool for case allocations and resolutions. This person will be making outgoing calls as well as take incoming calls. Must have a strong communication skills across all levels of communications including verbal, written and presentation skills.

You Bring to the Role

  • Minimum of 3 years' experience in an IT call centre or customer service capacity
  • MUST be able to deal with complaints
  • Strong communication skills
  • Preferably someone who has worked on Salesforce as a Case management tool
  • Ideally from a Telecommunication background

For more information or a confidential discussion, please contact ANNA quoting reference: 193493.

Please click the apply button.