Customer Service Representative - Commercial Banking

Job Title: Customer Service Representative - Commercial Banking
Contract Type: Contract
Location: Brisbane CBD, Queensland
Salary: Negotiable
Reference: 196879_1575592111
Contact Name: Vidya Sadawarte
Contact Email:
Job Published: December 06, 2019 11:28

Job Description

Our client is seeking a Customer Solutions Representative to work in their busy Loan Centre which provides end-to-end loan processing for commercial and retail loans. You will work across 8 core teams in our Brisbane office and work closely to prepare, settle, fund, release and maintain loans for our customer.

Key responsibilities of the position:

  • Validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources
  • Monitor the service event through completion for compliance
  • Manage the service requests of customers through different access channels
  • Review customer feedback related to customer entitlement and case management
  • Provide basic analysis of cases
  • Accurate entitling of customers and routing for service or dispatch in order to meet or exceed service levels

Successful candidates would have:

  • Strong communication skills both written and verbal
  • Experience in customer facing role either remote or face-to-face
  • Proficient computer skills and technology awareness
  • Demonstrated data entry accuracy
  • Knowledge in call routing and case management processes, case logging systems and obligation systems (desirable)
  • Loan Centre experience (desirable)

If this sounds like you, take the next step - APPLY NOW! Or for a confidential discussion, contact Vidya Sadawarte on 07 3319 7501.