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Customer Service/ Guest Service Ambassador /Receptionist

Job Title: Customer Service/ Guest Service Ambassador /Receptionist
Contract Type: Contract
Location: Sydney CBD, New South Wales
Industry:
Salary: Negotiable
Reference: 193021_1554073856
Contact Name: Anna Galit
Contact Email: anna.galit@peoplebank.com.au
Job Published: April 02, 2019 13:06

Job Description

  • Customer Service Superstar
  • Convenient location in Sydney CBD
  • Part-time Adminstrative Assistant (5 hours per day for 4 days)

Position Overview

This position requires a high level of customer service and additional involvement in Workplace Services projects as assigned, intermediate level administration and program coordination tasks.

Responsibilities

  • Manage the reception area and attend to customers/guests
  • Implement Workplace Services strategies and Guest customer support initiatives as directed from the site Workplace manager.
  • Handles all guest interactions with the highest level of efficiency and professionalism.
  • Perform guest/visitor check in via proficient use of the visitor log in system, deliver notifications as per the SLA processes.
  • Perform business and administrative support - bookings of room, instructions on caterings, events, courier, etc.
  • Oversee the management of incoming and outgoing mail packages and courier bookings
  • On a daily basis maintain and audit documents, report logs and training materials/manual associated with processes and procedures.
  • Escalate Health & Safety and facilities maintenance tickets and issues with the site Workplace manager and/or building management in a timely and efficient manner.


Experience/Skills Required

  • Have 2+ years related experience working within Guest Service or customer relations: candidates from luxury hospitality, high-end retail, or other high-touch customer service roles are encouraged to apply.
  • Have excellent interpersonal communication skills.
  • Keen with 4 days per week and 5 hours per day
  • Intermediate written, analytical, and problem-solving skills.
  • Be engaged and constantly aware of the guest environment, proactively offering friendly and helpful assistance to all stakeholders.
  • Display excellent professional personal grooming and presentation.
  • Demonstrate proficiency and prior experience in using MS Office, Gmail and associated Visitor management systems.
  • Demonstrate ability to operate standard office equipment (telephone systems, copiers, scanners, printers, fax machines, mobile/tablet applications).

PLEASE NOTE: Only candidates with SOLID experience in administrative duties, customer service AND in reception will be contacted.

For more information or a confidential discussion, please contact ANNA quoting reference: 193021

Please click the apply button.