Customer Service Consultant

Location: Melbourne CBD, Melbourne, Victoria, Australia
Job Type: Contract
Posted: 4 days ago
Contact: Joseph Yip
Discipline:
Reference: 198010_1568264297

Out client is looking for someone to help customers with their inquiries and to solve their issues while upholding company policies for quality standards and documentation.

Key Duties:

  • Providing quality customer service that delivers a unique, personalised experience for our customer.
  • look after inbound customer service contacts, exploring and closing all opportunities.
  • identify customers' needs through listening to our customers' stories and tailoring a solution for them appropriate to their needs.
  • Facilitate the delivery of services. Liaise with internal and external stakeholders to ensure operational success of the Service Desk.

To be Successful you must:

  • Have a can-do attitude and willing to learn
  • Have great customer service ability
  • be proficient in handling a call intensive environment
  • Have the ability to work pro-actively and efficiently without direct supervision
  • Have strong organising skills, including ensuring achievement of deadlines and strong attention to detail

If you are interested in the role please click "apply", alternatively if you have any questions about the role please contact Joseph Yip at Peoplebank.