We are seeking Customer Service Consultant to manage Incidents and Service Requests
In this role you will:
- Manage Customer Incidents and Service Requests using Service Management Tools
- Resolve Incidents and Fulfil service request using various tools e.g. MICA, TACAS, Cisco Call Manager
- Actively manage 3rd parties to insure customer SLAs are met
- Keep the customer informed on status of Incidents or service Requests.
- Update articles in Remedy Knowledge Management system or equivalent
- Provided mentor support to first level team members
- Update identified gaps to existing procedures/work instructions.
- Manage and assist with escalations and service improvements
Apply now for immediate consideration - contact Paul Vinay on 02 6245 1725 Reference Number - #186638
Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold an Australian Government security clearance
Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.