Customer Service Consultant

Job Title: Customer Service Consultant
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Reference: 186638_1532501311
Contact Name: Paul Vinay
Contact Email:
Job Published: July 25, 2018 16:48

Job Description

We are seeking Customer Service Consultant to manage Incidents and Service Requests

In this role you will:

  • Manage Customer Incidents and Service Requests using Service Management Tools
  • Resolve Incidents and Fulfil service request using various tools e.g. MICA, TACAS, Cisco Call Manager
  • Actively manage 3rd parties to insure customer SLAs are met
  • Keep the customer informed on status of Incidents or service Requests.
  • Update articles in Remedy Knowledge Management system or equivalent
  • Provided mentor support to first level team members
  • Update identified gaps to existing procedures/work instructions.
  • Manage and assist with escalations and service improvements

Apply now for immediate consideration - contact Paul Vinay on 02 6245 1725 Reference Number - #186638

Due to security clearance requirements for this role, candidates must be Australian Citizens who currently hold an Australian Government security clearance

Please note: only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.