Customer Analytics Manager

Job Title: Customer Analytics Manager
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 194440_1556689652
Contact Name: Josh Whitehead
Contact Email:
Job Published: May 01, 2019 15:47

Job Description

Our client, an Australian Financial Services company, is looking for a talented and experienced Data Analytics Manager to be a part of a major transformation project, sitting within their Analytics Centre of Excellence.

The role is predominantly responsible for managing the marketing analytics capability, leading and driving the delivery of pre-campaign analysis, campaign design, campaign reporting, predictive modelling and customer profiling.

You will lead a team of four Data Analysts whilst developing and nurturing their skills and abilities.

You will be responsible for:

  • Coordinate reporting, and create and maintain dashboards covering administration, insurance, digital service, incidents and complaints
  • Work with stakeholders to clarify and refine data requirements for reports and analytical models
  • Development of predictive models to drive and enhance insights using data modelling techniques.
  • Logical and physical data modelling, CRM management and SQL development
  • Analyse and interpret trends and future forecasting needs
  • Provide subject matter expertise to internal stakeholders

What you bring:

  • 4+ years Tableau & SQL experience
  • Line management experience
  • Knowledge of predictive modelling techniques
  • Superannuation or financial industry experience highly desirable
  • Strong communication skills and attention to detail
  • Proven ability to 'think outside the box' to deliver customer insights

Does this sound like you?

For more information or a confidential discussion, please contact Josh Whitehead quoting: 194440 or please click the APPLY NOW button!