About the Company
Our client is an International Photonics group with representatives in over 80 countries handling Optical technologies as their foundation of the business. They help road authorities, councils, schools, law enforcement agencies and private organisations with state-of-the-art technologies and services.
About the role
Ongoing compliance and reporting against contract KPI's, SLAs and continuous improvement initiatives including informative analysis.
- Implement and deliver the Program in line with contract and client requirements.
- Lead, motivate and inspire the team, to ensure work is performed in alignment with organisational goals.
- Ensure partnerships are actively developed and maintained with all stakeholders and external service providers.
Responsibilities
- Assist Operations Manager to coordinate all activities including implementing and delivery of this program.
- A critical component of the role is managing the support team which includes both internal staff (Back Office Management, IT Support and Verification Officers) and external service partners.
- Complying with contractually agreed KPIs and SLAs.
- Reporting against contract KPI's, SLAs and continuous improvement initiatives including informative analysis.
- Provide input to the development of annual budgets, review and report on annual team performance.
For more information or a confidential discussion, please contact Manika Aryapratheep on 03 8080 7222 quoting reference 246736.
To apply please click the 'Apply Now' button.
