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Configuration and Technical Subscriber Lead

Job Title: Configuration and Technical Subscriber Lead
Contract Type: Contract
Location: Murarrie, Queensland
Industry:
Salary: Negotiable
Reference: 201342_1583123151
Contact Name: Bharti Chandramouli
Contact Email: bharti.chandramouli@peoplebank.com.au
Job Published: March 02, 2020 15:25

Job Description

Configuration and Tecnical Subscriber Lead

We are seeking a Configuration and Tecnical Subscriber Lead for one of out Telecommunications clients based in Murarrie, Qld.

Duration: Till 31st Dec 2020

Objectives:

  • The primary role of the Configuration and Technical Subscriber Lead is to support the subscriber technical solutions and operations, working closely with the technical specialist to deliver customer requirements.
  • Ensure total customer satisfaction by delivering a high level of service and maintaining a high quality standard throughout the management, configuration & installation of voice and mobile data equipment.
  • Participate in the day to day duties required within the Subscriber Services team, including radio communications equipment programming, asset management and logistics.

Responsibilities:

  • Provide radio subscriber technical support for customers, internal and external stakeholders to deliver radio communication solutions to meet defined requirements.
  • Proven ability to examine data, identify trends and extract information and make recommendations/conclusions based on findings.
  • Develop, update and maintain technical process and design documentation library.
  • Assist with the management and maintenance of Subscriber equipment ensuring data accuracy between Motorola and customer databases.
  • Change Management, including:
    • Codeplug management including updating and maintaining associated documentation;
    • Radio Manager server and application management;
    • KMF/KVL/Encryption management;
  • Contribute in meetings and interactions with stakeholders and customers.
  • May be required to participate in a equitable roster system to maintain customer Service Level Agreements.
  • Perform all work in accordance with relevant industry procedures and quality standards.
  • Achieve timelines while maintaining high quality standard
  • Maintain a neat and orderly facility.
  • Maintain conduct in accordance with Motorola's "Code of Conduct" and OH&S policies.
  • Inspection work may be required to be performed at locations other than the primary site.
  • Other duties as defined by direct supervisor.

Skills:

Essential:

Possess strong skills in mathematics, logic and pattern recognition

Desirable:

  • Subscriber Solutions architecture design and dimensioning to provide customer required features and performance criteria
  • Previous experience of radio installation techniques including ADR compliance, AS4535 and RF mobile antenna installations.
  • Motorola two-way radio product and programming knowledge (TETRA, P25 and /or MotoTRBO).

If this role interests you, please apply now!

For more information, please call Bharti or Rebecca on 07 3319 7555 quoting job number 201342