Cloud Service Support Engineer

Job Title: Cloud Service Support Engineer
Contract Type: Contract
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 175071_1499318608
Contact Name: Vaish Sridhar
Contact Email:
Job Published: July 06, 2017 15:23

Job Description

Responsible for:

Build and support environments in Service Provider Cloud Environment
 Support and maintain configuration management for the Cloud Services
 Provide daily system/application administration
 Monitor and proactively support system/application capacity planning and analysis
 Create and maintain comprehensive documentation for defined applications
 Provide direction and guidance to other Application Support Analysts
 Provide ownership and accountability for incidents related to defined applications
 Deploying, managing, and operating scalable, highly available, and fault tolerant systems in Cloud Environments
 Migrating existing on-premises application to Cloud Service Providers
 Implementing and controlling the flow of data to and from Cloud Service Providers
 Selecting the appropriate Cloud Service based on compute, data, or security requirements
 Identifying appropriate use of Cloud Services operational best practices
 Estimating Cloud Services usage costs and identifying operational cost control mechanisms
 Working effectively with Service Providers
 Working effectively with Project, Program and Portfolio teams
 Must be available to occasionally work outside typical business hours.


Managing customer expectations and competing priorities across the organisation and ensuring a consistent and strategic approach
 Understanding of complex business operating environment and experience in management of application life cycle including development / enhancements and day-to-day operational support.
 Effective written and verbal communication and negotiation skills gained in a large business environment.
 Strong relationship development skills - an ability to build a strong, collaborative relationship with the Programs, Projects and Portfolios.
 Demonstrated experience using Cloud Services and Azure services, administration, concepts and open source technologies
 Strong background in Linux/Unix Administration preferably with Windows 2008 & above server administration
 Experience with automation of environment build & refresh
 Configuration management using either Puppet, Chef or an equivalent
 Demonstrated experience using a wide variety of open source technologies and cloud services
 Ability to install, configure using automation & support systems on Linux & Windows e.g.
 Oracle, MSSQL server, WebSphere, Tomcat and applications
 Problem solver and ability to perform root cause analysis
 Sound knowledge of networking and infrastructure
 Strong experience with MS SQL and Oracle
 Sound knowledge IT infrastructure & Operations in an always-up, always-available service
 A working understanding of code and script (PHP, Python, Perl and/or Ruby)
 Cloud certifications
 Experience with monitoring tools like Graphite, Carbon, Grafana, LogStash