Responsible for:
Build and support environments in Service Provider Cloud Environment
Support and maintain configuration management for the Cloud Services
Provide daily system/application administration
Monitor and proactively support system/application capacity planning and analysis
Create and maintain comprehensive documentation for defined applications
Provide direction and guidance to other Application Support Analysts
Provide ownership and accountability for incidents related to defined applications
Deploying, managing, and operating scalable, highly available, and fault tolerant systems in Cloud Environments
Migrating existing on-premises application to Cloud Service Providers
Implementing and controlling the flow of data to and from Cloud Service Providers
Selecting the appropriate Cloud Service based on compute, data, or security requirements
Identifying appropriate use of Cloud Services operational best practices
Estimating Cloud Services usage costs and identifying operational cost control mechanisms
Working effectively with Service Providers
Working effectively with Project, Program and Portfolio teams
Must be available to occasionally work outside typical business hours.
Criteria
Managing customer expectations and competing priorities across the organisation and ensuring a consistent and strategic approach
Understanding of complex business operating environment and experience in management of application life cycle including development / enhancements and day-to-day operational support.
Effective written and verbal communication and negotiation skills gained in a large business environment.
Strong relationship development skills - an ability to build a strong, collaborative relationship with the Programs, Projects and Portfolios.
Demonstrated experience using Cloud Services and Azure services, administration, concepts and open source technologies
Strong background in Linux/Unix Administration preferably with Windows 2008 & above server administration
Experience with automation of environment build & refresh
Configuration management using either Puppet, Chef or an equivalent
Demonstrated experience using a wide variety of open source technologies and cloud services
Ability to install, configure using automation & support systems on Linux & Windows e.g.
Oracle, MSSQL server, WebSphere, Tomcat and applications
Problem solver and ability to perform root cause analysis
Sound knowledge of networking and infrastructure
Strong experience with MS SQL and Oracle
Sound knowledge IT infrastructure & Operations in an always-up, always-available service
A working understanding of code and script (PHP, Python, Perl and/or Ruby)
Cloud certifications
Experience with monitoring tools like Graphite, Carbon, Grafana, LogStash
