Change & Release Manager

Location: Brisbane CBD, Queensland
Job Type: Permanent
Posted: 11 days ago
Contact: Elisha Saggar
Discipline:
Reference: 182512_1528874312

Hiring a Change and Release Manager with Infrastructure or Service Desk background for a PErmanent full time position based in Newstead, Brisbane. The right person will manage the ITIL Change and Release Management Life Cycle in an IT Infrastructure environment.

Experience/Qualifications

  • Proven experience in a Change or Release Management or Project Management role (for release only) in a corporate environment
  • Preferably and understanding of, and experience in managing change in, a Cloud environment
  • Minimum 2years in a Technical Change Management position
  • Technical management and ITIL Service Management certification
  • Presentation reporting and management of Customer Change Management Meetings and Post Release Reviews (PRR)

Responsibilities

  • Accountable for customer satisfaction as it relates to delivery of release to agreed SLA
  • Set customer expectation for the delivery of ITIL Change or Release requirements using a variety of communication methods such as presentations, training, meetings and knowledge sessions
  • Provides process input and governs by coordinating and facilitating the delivery of all phases of the Change or Release lifecycle through the defined Release team
  • Provides valued input into the definition and improvement of best practice for Change or Release management
  • Acts as an escalation point for other Service roles to improve service/SLAs.

If you're interested - take the next step and APPLY NOW! OR contact Elisha Saggar or Carrie Watts on 33197555 and quote the reference number 182512