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Change Management Coordinator

Job Title: Change Management Coordinator
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Industry:
Salary: Negotiable
Reference: 242560_1642039240
Contact Name: Ben van Loggerenberg
Contact Email: Ben.Vanloggerenberg@peoplebank.com.au
Job Published: January 13, 2022 13:00

Job Description

A Change Management Coordinator is required for a contract through until June 2022 (with extensions). The role will see you working in a large federal government department.

Role Responsibilities

  • Provide Service Management oversight to a small team of support desk personnel providing initial application support to systems within the department. These systems include a Moodle Learning Management Systems and Enterprise Student Management System and more. At times this may include providing end user support during peak activity periods.
  • Control DLT assignment groups and monitor incident resolution within the Service Management System
  • Act as the Change Coordinator for Learning Environment system changes. Ensure technical change is coordinated between internal service towers and the broader enabling approver groups as required.
  • Provide support to the department, including coordinating change submissions for board consideration and managing a forward plan of approved technical change activities.
  • The specialist may also provide support and advice to broader service and continuous improvement work within the section including; development of domain operating models, communications and stakeholder engagement.

Required Skills & Experience

  • Solid understanding of ITILv4 framework and its effective implementation within a complex environment
  • Demonstrated experience developing and managing service management & business functions
  • Demonstrated experience managing technical change within a large complex environment
  • Excellent communication skills and ability to fit into a positive, dynamic, collaborative work culture.

Desirable criteria

  • Experience working within a large federal agency, ICT service management environment
  • Well-developed skills developing professional business artefacts and documents outlining business processes and operating models.

For more information or a confidential discussion, please contact Ben van Loggerenberg on (02) 6268 9703 quoting reference 242560

To apply please click the 'Apply Now' button