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Change Analyst

Job Title: Change Analyst
Contract Type: Contract
Location: Sydney, New South Wales
Industry:
Salary: AU$500 - AU$550 per day
Start Date: ASAP
Reference: 182747_1522032890
Contact Name: Manjita Osta
Contact Email: manjita.osta@peoplebank.com.au
Job Published: March 26, 2018 13:54

Job Description

Applicant must be an Australian citizen or Australian PR holder

Key accountabilities

  • Complete change impact assessments and understand business processes in order to accurately assess impact
  • Understand stakeholder needs and provide input into the development of appropriate strategies for enabling and embedding Agency, BAU and Project related change
  • Assist develop and implement change management plans that addresses individual, team and organisational requirements, areas of risk and defined customer impacts
  • Contribute to the preparation of training and communication material including Knowledge Articles, Quick Ref Guide, FAQs
  • Provide advice on change management and appropriate communication techniques
  • Coordinate the release of products and services into production according to approved release management plans
  • Verify all requirements have been met for a change and/or release of a product or service into the service delivery network
  • Maintain change registers and change schedules
  • Contribute to the preparation of material for the Release and Transition Board
  • Collaborate with all Service NSW streams to ensure the timely implementation of programs
  • Understand business processes in order to accurately assess impact
  • Proactively understand customer needs and embedding those in development strategies
  • Manage concurrent agreements with participating agencies with different priorities and reaching agreement on transformation scope and timelines
  • Operate with autonomy in respect to area of expertise and being fully accountable for the quality, integrity and accuracy of the content of advice provided and for the delivery of assigned projects on time and within budget
  • Maintain current knowledge of contemporary trends, developments and best practice in change management and business transformation

Key challenges

  • Understand business processes in order to accurately assess impact
  • Proactively understand customer needs and embedding those in development strategies
  • Manage concurrent agreements with participating agencies with different priorities and reaching agreement on transformation scope and timelines
  • Operate with autonomy in respect to area of expertise and being fully accountable for the quality, integrity and accuracy of the content of advice provided and for the delivery of assigned projects on time and within budget
  • Maintain current knowledge of contemporary trends, developments and best practice in change management and business transformation

Essential requirements

  • 5+ years organisational change management experience
  • Relevant tertiary qualifications and working towards Change Management certification would be an advantage (e.g. Prosci, CMI)
  • Demonstrated knowledge and experience in change analysis frameworks and techniques
  • Demonstrated experience working in government organisations and/or large corporations will be an advantage.