Review Officers

Location: Geelong, Victoria
Job Type: Contract
Posted: 26 days ago
Contact: John Cassisi
Reference: 187119_1561359805
  • Start in early Aug
  • 12 month contracts
  • Geelong based
  • Community Services Agency
  • APS 5 level.

A community services Federal Government agency is seeking multiple Review Officers to manage a portfolio of internal review requests. The Review Case Officers will examine all relevant documentation relating to a request for review and request further information where necessary.

Some of the duties will include the following.

  • Analyse requests for review and categorise accordingly
  • Prioritise workload in response to legislative timeframes
  • Contact customers and their representatives by telephone to clarify requests and obtain further evidence to support the request
  • Provide information on review process to participants and their representatives.
  • Assess requests for review against legislative requirements and operational guidelines
  • Draft clear, concise and plain language decision letters in response to requests
  • Communicate effectively with customers and their representatives to explain reasons for decisions, the review and appeals process and options open to

Ideal candidates will have the following skills and experience:

  • Experience in administrative law or administrative decision making would be highly regarded
  • Experience in claims management and/or assessment would be highly regarded
  • Experience working as part of a virtual team

For more information or a confidential discussion, please contact John quoting reference: 187119