Connecting...

CRM System Support

Job Title: CRM System Support
Contract Type: Contract
Location: Melbourne, Victoria
Industry:
Salary: Negotiable
Start Date: ASAP
Reference: 207988_1607322313
Contact Name: Jade De Silva
Contact Email: jade.de.silva@peoplebank.com.au
Job Published: December 07, 2020 17:25

Job Description

Our high-profile Federal Government Client is seeking an CRM System Support to join their rapidly growing team! This is an initial 12-month engagement with possible extensions.

The successful candidate will be responsible for:

  • Setting up the Exceptions Management Framework, which consists of:
  • Setting up and running a team of 10 data analysts
  • Defining the framework for what is triggered as an exception, then outlining how it will be processed
  • Developing reporting standards and KPIs to feed back to Service Delivery and PME
  • Processing data exceptions identified by the OSA and BI
  • Organising and undertaking User Acceptance Testing for new releases
  • Representing Service Delivery on number of projects (including all non-project based major CRM changes), data and reporting committees

The successful candidate will possess:

  • SAP CRM experience
  • Technical knowledge of SAP

For more information or a confidential discussion, please contact Jade De Silva and quote reference: Job # 207988.