Context: | |
Our client is a modern, forward-thinking, research-led university, located at the heart of Australia's fastest-growing and economically significant region. Information Technology and Digital Services Information Technology & Digital Services (ITDS) is a key enabling service provider. It is responsible for the strategic deployment and use of information and communication technology services, systems and infrastructure. The primary role of ITDS is to support the clients learning, teaching and research activities as well as the business systems and operational units that underpin the clients core activities. ITDS operates across all campuses, providing online, telephone and campus based support and ensures that IT services operate at optimum levels. In addition, it conducts an annual program of strategic projects designed to enhance, replace or introduce new ITDS services to promote innovation and support the clients strategic direction Service Delivery and Improvement - 'Continuously improving the delivery of services' The Service Delivery and Improvement portfolio is responsible for the centralised management of the clients core systems of record. In addition, this portfolio provides service delivery and governance which is responsible for understanding the clients business requirements, matching IT solutions, and forecasting demand for IT services. Student Systems The Student Systems team provides the client with expertise in systems and system solutions that support the student life cycle. Services provided by Student Systems include business analysis, solution development and implementation, and monitoring system effectiveness |
Position Purpose: |
This position contributes to the achievement of our clients strategic objectives by ensuring student management and information systems provide a superior student experience in the area of student administration and ensuring accurate and complete system data is available to inform organisational planning and financial decision making.
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Dimensions: | |
Number of direct reports: | This position has no formal supervisory responsibility. There may be occasions when this position is required to provide leadership to other staff and / or manage project resources depending on need and project scope |
Titles of direct reports: | Nil |
Number of indirect reports: | There are no indirect reports to this position. |
Major Responsibilities | Accountabilities |
1. High level support of student management system functionality, including systems configuration, systems access and security, data integrity maintenance and interfaces with other clients wide corporate systems.
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· Data resident in the student system is complete and fit for purpose · Configuration of system reference data is effective and available to support business process timelines · System access roles are appropriate to meet business needs and ensure data security · business and legislative compliance requirements are achieved.
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2. High level user support, including problem analysis and resolution, providing user documentation and training, and supporting complex operations within the student management system.
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· Users are able to interact with the system · effectively as required to perform their roles and provide student support · Timely and effective support is provided for critical processes such as Admission uploads and Results Release
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3. Develop innovative system solutions to meet business needs, including recommending enhancements to existing system functionality or configuration and associated business processes.
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· New system functionality is implemented where it improves or adds value to business processes
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4. Testing new or enhanced functionality, coordinating the implementation of new system functionality in accordance with change management procedures, including regular system upgrades.
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· New or upgraded functionality is implemented on schedule and according to business requirements
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5. Management of data availability and reporting to client users within the SEO, the client and externally including the Commonwealth Government and its agencies.
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· System data is complete and fit for purpose to meet compliance and reporting requirements · Systems reports are designed to meet business requirements
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6. Development, maintenance and enhancement of associated policies and procedures.
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· Policies and procedures meet business and compliance requirements.
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Work Health & Safety Requirements
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All staff are required to: · Take reasonable care for their own health & safety · Take reasonable care for the health and safety of others including the implementation of risk control measures within their control · Comply with all reasonable instruction by the client · Participate in activities and programs designed to improve health and safety · Report potential hazards and incidents in the workplace · Notify their supervisor of any injuries or illness that occurs in their workplace
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Clients Expectations |
All staff are expected to:
· Participate in the cyclical Career Planning Development Process, which includes an annual review of their performance against agreed operational and performance objectives set in MyCareer Online
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Key Relationships to Position | Purpose of Relationship |
Internal: | |
· Student Experience Office · Student Systems Manager | · To receive direction, development opportunities and to support agreed goals and timeframes
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· Members of Student Systems team · Other staff within ITDS
| · To cooperatively deliver system requirements and enhancements to support business goals · To cooperatively resolve issues/problems
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· Staff from client user community and client entities
| · To provide support for users of the Student Management Systems and related systems. · To provide analysis and reports on business and system requirements
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External: | |
· Contractors and vendors
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· To liaise with vendors to ensure systems will meet business requirements.
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· Various Government Departments and Agencies | · Ensure that Student Systems processes are remaining compliant with regulatory and Government requirements.
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· Other Universities and Higher Education providers
| · To share information and maintain industrywide 'best practice'.
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Key Challenges of the Position: |
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Delegations Exercised | Recommendations Expected |
· This position does not hold formal delegations under the University Delegations of Authority Policy.
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· This role is responsible for providing recommendations to the Student Experience Office Managers and Student Systems Managers on a range of system and process related issues, including recommendations outside the area of expertise · This role is responsible for the escalation of issues for resolution, risk mitigation and management to the Student Experience Office Managers and Student Systems Managers on critical issues · The position makes decisions within specified scope in the area of expertise
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Mandatory Training Requirements: |
· WHS Online Modules: 1, 2, 3 & 4 · EEO Online Modules · TRIM and Service Now · Cyber Security · Privacy Management Online Modules · Orientation Online Modules · University Orientation Day (for new starters) · TRIM · Cyber Security
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Selection Criteria: |
1. A postgraduate degree in a relevant discipline, or progress towards relevant postgraduate qualifications, or extensive relevant professional experience and training in a complex business environment, with specific experience in business analysis and business process improvement. 2. Demonstrated in-depth business analyst experience with student and academic administration systems (or other complex systems of similar scale) and related sub systems and applications. Well-developed SQL and / or HTML skills will be highly regarded. 3. Demonstrated high level of business analysis and problem solving skills, including the ability to analyse complex data, prepare management information reports, and provide innovative business improvement solutions. 4. Demonstrated experience in exercising initiative, discretion and sound business judgement in identifying and responding to client needs, developing innovative solutions, and in risk mitigation and management. 5. Demonstrated high level of organisational and administrative skills, including the ability to manage multiple conflicting priorities and non-negotiable deadlines. 6. Demonstrated high level of (oral and written) communication skills, including the ability to provide effective user support and process documentation.
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