Business Systems Analyst

Job Title: Business Systems Analyst
Contract Type: Contract
Location: Penrith, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 245191
Contact Name: James McLaughlin
Contact Email:
Job Published: April 04, 2022 11:24

Job Description


Our client is a modern, forward-thinking, research-led university, located at the heart of Australia's fastest-growing and economically significant region.

Information Technology and Digital Services

Information Technology & Digital Services (ITDS) is a key enabling service provider. It is responsible for the strategic deployment and use of information and communication technology services, systems and infrastructure. The primary role of ITDS is to support the clients learning, teaching and research activities as well as the business systems and operational units that underpin the clients core activities.

ITDS operates across all campuses, providing online, telephone and campus based support and ensures that IT services operate at optimum levels. In addition, it conducts an annual program of strategic projects designed to enhance, replace or introduce new ITDS services to promote innovation and support the clients strategic direction

Service Delivery and Improvement - 'Continuously improving the delivery of services'

The Service Delivery and Improvement portfolio is responsible for the centralised management of the clients core systems of record. In addition, this portfolio provides service delivery and governance which is responsible for understanding the clients business requirements, matching IT solutions, and forecasting demand for IT services.

Student Systems

The Student Systems team provides the client with expertise in systems and system solutions that support the student life cycle. Services provided by Student Systems include business analysis, solution development and implementation, and monitoring system effectiveness

Position Purpose:

This position contributes to the achievement of our clients strategic objectives by ensuring student management and information systems provide a superior student experience in the area of student administration and ensuring accurate and complete system data is available to inform organisational planning and financial decision making.


Number of direct reports:

This position has no formal supervisory responsibility. There may be occasions when this position is required to provide leadership to other staff and / or manage project resources depending on need and project scope

Titles of direct reports:


Number of indirect reports:

There are no indirect reports to this position.

Major Responsibilities


1. High level support of student management system functionality, including systems configuration, systems access and security, data integrity maintenance and interfaces with other clients wide corporate systems.

· Data resident in the student system is complete and fit for purpose

· Configuration of system reference data is effective and available to support business process timelines

· System access roles are appropriate to meet business needs and ensure data security

· business and legislative compliance requirements are achieved.

2. High level user support, including problem analysis and resolution, providing user documentation and training, and supporting complex operations within the student management system.

· Users are able to interact with the system

· effectively as required to perform their roles and provide student support

· Timely and effective support is provided for critical processes such as Admission uploads and Results Release

3. Develop innovative system solutions to meet business needs, including recommending enhancements to existing system functionality or configuration and associated business processes.

· New system functionality is implemented where it improves or adds value to business processes

4. Testing new or enhanced functionality, coordinating the implementation of new system functionality in accordance with change management procedures, including regular system upgrades.

· New or upgraded functionality is implemented on schedule and according to business requirements

5. Management of data availability and reporting to client users within the SEO, the client and externally including the Commonwealth Government and its agencies.

· System data is complete and fit for purpose to meet compliance and reporting requirements

· Systems reports are designed to meet business requirements

6. Development, maintenance and enhancement of associated policies and procedures.

· Policies and procedures meet business and compliance requirements.

Work Health & Safety Requirements

All staff are required to:

· Take reasonable care for their own health & safety

· Take reasonable care for the health and safety of others including the implementation of risk control measures within their control

· Comply with all reasonable instruction by the client

· Participate in activities and programs designed to improve health and safety

· Report potential hazards and incidents in the workplace

· Notify their supervisor of any injuries or illness that occurs in their workplace

Clients Expectations

All staff are expected to:

  • Contribute to the efficient and effective functioning of their team or work unit in order to meet objectives. This includes demonstrating appropriate and professional workplace behaviours in accordance with the Code of Conduct, providing assistance to team members if required and undertaking other key responsibilities or activities as directed by one's supervisors

· Participate in the cyclical Career Planning Development Process, which includes an annual review of their performance against agreed operational and performance objectives set in MyCareer Online

  • Perform their responsibilities in a manner which reflects and responds to continuous improvement
  • Read, understand and comply with all policies and procedures;
  • Undertake risk management and actively support and participate in the risk management processes adopted by the client which include identifying, analysing and evaluating risk that may impact on the client
  • Work at and travel between other clients regions from time to time as may be required during the course of employment
  • Complete all mandatory training modules within the first six weeks of commencement. Your supervisor will check to ensure compliance with this mandatory requirement
  • Demonstrate understanding of the principles of anti-discrimination, staff and student equity, work health and safety and other relevant legislation, and show the willingness and capacity to implement equal employment opportunity and work health and safety plans, policies and programs.

Key Relationships to Position

Purpose of Relationship


· Student Experience Office

· Student Systems Manager

· To receive direction, development opportunities and to support agreed goals and timeframes

· Members of Student Systems team

· Other staff within ITDS

· To cooperatively deliver system requirements and enhancements to support business goals

· To cooperatively resolve issues/problems

· Staff from client user community and client entities

· To provide support for users of the Student Management Systems and related systems.

· To provide analysis and reports on business and system requirements


· Contractors and vendors

· To liaise with vendors to ensure systems will meet business requirements.

· Various Government Departments and Agencies

· Ensure that Student Systems processes are remaining compliant with regulatory and Government requirements.

· Other Universities and Higher Education providers

· To share information and maintain industrywide 'best practice'.

Key Challenges of the Position:

  • Utilise analytical skills to problem solve complex issues, identify business process improvement opportunities, develop innovative solutions to meet University needs and priorities
  • Manage stakeholder relationships, including representing stakeholder needs in solution development and implementation
  • Identify critical linkages and interdependencies in University systems, integrations and projects to improve effectiveness.
  • Work within budget, time and quality constraints, identifying and managing risks, to deliver solutions which meet requirements and obligations including statutory obligations.
  • Adapt to changing internal and external factors including competing and changing priorities.
  • The position works under minimal supervision and with a considerable degree of autonomy on business analysis tasks in the area of expertise

Delegations Exercised

Recommendations Expected

· This position does not hold formal delegations under the University Delegations of Authority Policy.

· This role is responsible for providing recommendations to the Student Experience Office Managers and Student Systems Managers on a range of system and process related issues, including recommendations outside the area of expertise

· This role is responsible for the escalation of issues for resolution, risk mitigation and management to the Student Experience Office Managers and Student Systems Managers on critical issues

· The position makes decisions within specified scope in the area of expertise

Mandatory Training Requirements:

· WHS Online Modules: 1, 2, 3 & 4

· EEO Online Modules

· TRIM and Service Now

· Cyber Security

· Privacy Management Online Modules

· Orientation Online Modules

· University Orientation Day (for new starters)

Reducing the Transmission of COVID-19 at Work

· Cyber Security

Selection Criteria:

1. A postgraduate degree in a relevant discipline, or progress towards relevant postgraduate qualifications, or extensive relevant professional experience and training in a complex business environment, with specific experience in business analysis and business process improvement.

2. Demonstrated in-depth business analyst experience with student and academic administration systems (or other complex systems of similar scale) and related sub systems and applications. Well-developed SQL and / or HTML skills will be highly regarded.

3. Demonstrated high level of business analysis and problem solving skills, including the ability to analyse complex data, prepare management information reports, and provide innovative business improvement solutions.

4. Demonstrated experience in exercising initiative, discretion and sound business judgement in identifying and responding to client needs, developing innovative solutions, and in risk mitigation and management.

5. Demonstrated high level of organisational and administrative skills, including the ability to manage multiple conflicting priorities and non-negotiable deadlines.

6. Demonstrated high level of (oral and written) communication skills, including the ability to provide effective user support and process documentation.