Customer Support/Process Improvement Officer

Job Title: Customer Support/Process Improvement Officer
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 193862_1554263299
Contact Name: James McLaughlin
Contact Email:
Job Published: April 03, 2019 17:18

Job Description

Seeking multiple Customer Support / Process Improvement Officers to work with a large Australian enterprise.

  • 6 month contract
  • Multiple positions available
  • Business Order Analyst/Audit Analyst
  • Location - Melbourne

Some of the key accountabilities of this role include:

  • Proactive BTD Desktop Audit activities based on our clients Business Information Capture (BIC), such as
    • Proactive BTD activities (screening/ assessment of order & location information based on business rules)
    • Coordinate Design and Assign (Fallout from order fulfilment)
  • Identifying opportunities to complete logical Activations
  • Monitor and identify proactive issues which could result in an Order moving to Held
  • Monitor Orders being released from Held to ensure successful completion at the next attempt
  • Manage repeat truck rolls due to Customer delays
  • Manage service continuity and Activation warranty issues to ensure end customers have a good working service
  • Provide input into governance framework and discussions
  • SME input into the documentation of processes and Work instructions for the team
  • Identification of process improvement opportunities using Lean Six Sigma methods

4. Person Specification
What are the minimum qualifications, skill, experience or characteristics this person needs to have to succeed in this job. (Insert "X" in the box to indicate what is mandatory vs preferred criteria)

  • Knowledge & Experience e.g. qualifications or indicative years of experience:
  • Minimum 3 years in a customer service or equivalent customer facing role
  • Excellent written and verbal communication
  • Excellent customer service and objection handling skills
  • Proven ability to influence and engage with customers and get buy in for and common customer related issues
  • Prior experience using Lean Six Sigma process improvement strategies
  • Strong general business and commercial acumen

Practical/Specialist/Technical Skills:
e.g. Keyboard, Software Distribution, etc.:

  • Experience using Microsoft products such as Outlook and Word
  • Strong experience working with Microsoft Excel

If this sounds like you APPLY NOW!!!!!!