Business Analyst - ITSM - ServiceNow - Western Sydney

Job Title: Business Analyst - ITSM - ServiceNow - Western Sydney
Contract Type: Contract
Location: Sydney, New South Wales
Salary: Negotiable
Reference: 179971_1513204053
Contact Name: Tim Moynihan
Contact Email:
Job Published: December 14, 2017 09:27

Job Description

Our client is a well known organisatiion based in Western Sydney.

They are currently looking to improve their Service Management function and are seeking a Business Analyst who will be responsible for gathering requirements and working with the Project Manager to develop solutions to business process problems.

The responsibilities of the role will include

  • Analyze business processes and document functional requirements to increase operational maturity
  • Translate and document business needs into actionable requirements
  • Develop use cases, process diagrams, and requirements documentation
  • Collaborate with business users and the project team to design appropriate process solutions
  • Evaluate requirement changes and provide feedback to ensure alignment to original design objectives
  • Communicate to both technical and non-technical audiences
  • Support end-user training and test script materials creation based on project requirements
  • Build positive relationships with business users and the project team by providing excellent service/support and consistent communication as appropriate
  • Test against requirements and counsel Test lead on matters related to requirements
  • Create Requirements Traceability Matrix and maintain matrix against project risks and changes
  • Assist with the scoping, costing, prioritisation and scheduling of the program of works

The ideal candidate will have the following

  • Tertiary qualifications and/or extensive relevant experience as a Business Analyst, preferably in a recognised framework such as BABOK or IIBA
  • Demonstrated experience working within information technology services in a large, complex organisation providing Business Analyst expertise, complex problem solving, risk identification and mitigation.
  • High level interpersonal, communication (oral, written, listening and presentation), teamwork and customer service skills and a demonstrated record of willingness to develop and implement customer-focused solutions. The successful candidate will demonstrate thorough attention to detail, the ability to multitask and effective time management skills. Able to work under broad direction.
  • Demonstrated ability to work to firm deadlines and with multiple work activities/streams to achieve a predefined outcome.
  • Practical knowledge of IT Service Management frameworks and best practice (ITIL V3 to at least Foundation level preferred)
  • Working or advanced knowledge of Service Management Tools (ServiceNow preferred).
  • Demonstrated understanding of practice change and experience with projects which include a substantial practice/culture change component