Business Analyst

Job Title: Business Analyst
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 245831
Contact Name: James McLaughlin
Contact Email:
Job Published: April 26, 2022 14:29

Job Description


Requirements Gathering and Analysis

  • Work in collaboration with stakeholders and vendors to capture requirements and business rules.
  • Gather requirements using various methods, including but not limited to interviews, document review, process mapping, and workshops.
  • Perform gap analysis.


  • Develop requirements specifications, functional specifications, and process maps.
  • Develop and maintain system documentation including training materials.
  • Assist in creating and maintaining User Acceptance Testing (UAT) checklists and documentation.

Planning and Delivery

  • Build and maintain strong relationships with internal stakeholders and vendors.
  • Work with stakeholders to support and implement solutions according to requirements.
  • Identify issues and risks, ensuring that they are appropriately communicated, documented, and mitigated.
  • Coordinate and conduct UAT.
  • Conduct business as usual handover and training in consultation with subject matter experts.
  • Maintain reporting and tracking systems

Values & Behaviours

Demonstrates the ability to adhere to values and behaviours.


  • Member-obsessed
  • Responsibility
  • Authenticity
  • Integrity
  • Innovative


  • Role model living the values and alignment to the risk culture statement consistently in all behaviours and interactions internally and externally.

Key Relationships


  • Head of IT
  • CEO
  • CFO
  • Member Services Manager
  • Finance team
  • Member Services team
  • Head of Partnerships


  • Member system vendor
  • Web forms workflow vendor
  • Other IT related vendors

Education requirements

  • Tertiary qualifications in relevant discipline

Essential Skills / Experience

  • 5+ years' Business Analyst experience
  • Tertiary qualification in Information Technology or related discipline and/or related industry experience.
  • Demonstrated creating and maintaining business analysis related documentation including requirements specifications, functional specifications and process mapping.
  • Strong interpersonal skills with a proven ability to build strong relationships with stakeholders.
  • Strong verbal communication skills including workshop / training skills
  • Exceptional leadership skills with the ability to communicate effectively with strong interpersonal skills
  • Excellent analytical and technical problem-solving skills
  • Experience in leading change and process improvement initiatives
  • Great organisational skills with strong attention to detail
  • Be comfortable working autonomously and collaboratively as a team
  • Finance or insurance industry knowledge

Desired Skills / Experience

  • Experience using Garradin (member system) and/or MYOB Advanced