Accountabilities
Requirements Gathering and Analysis
- Work in collaboration with stakeholders and vendors to capture requirements and business rules.
- Gather requirements using various methods, including but not limited to interviews, document review, process mapping, and workshops.
- Perform gap analysis.
Documentation
- Develop requirements specifications, functional specifications, and process maps.
- Develop and maintain system documentation including training materials.
- Assist in creating and maintaining User Acceptance Testing (UAT) checklists and documentation.
Planning and Delivery
- Build and maintain strong relationships with internal stakeholders and vendors.
- Work with stakeholders to support and implement solutions according to requirements.
- Identify issues and risks, ensuring that they are appropriately communicated, documented, and mitigated.
- Coordinate and conduct UAT.
- Conduct business as usual handover and training in consultation with subject matter experts.
- Maintain reporting and tracking systems
Values & Behaviours
Demonstrates the ability to adhere to values and behaviours.
Values
- Member-obsessed
- Responsibility
- Authenticity
- Integrity
- Innovative
Behaviours
- Role model living the values and alignment to the risk culture statement consistently in all behaviours and interactions internally and externally.
Key Relationships
Internal
- Head of IT
- CEO
- CFO
- Member Services Manager
- Finance team
- Member Services team
- Head of Partnerships
External
- Member system vendor
- Web forms workflow vendor
- Other IT related vendors
Education requirements
- Tertiary qualifications in relevant discipline
Essential Skills / Experience
- 5+ years' Business Analyst experience
- Tertiary qualification in Information Technology or related discipline and/or related industry experience.
- Demonstrated creating and maintaining business analysis related documentation including requirements specifications, functional specifications and process mapping.
- Strong interpersonal skills with a proven ability to build strong relationships with stakeholders.
- Strong verbal communication skills including workshop / training skills
- Exceptional leadership skills with the ability to communicate effectively with strong interpersonal skills
- Excellent analytical and technical problem-solving skills
- Experience in leading change and process improvement initiatives
- Great organisational skills with strong attention to detail
- Be comfortable working autonomously and collaboratively as a team
- Finance or insurance industry knowledge
Desired Skills / Experience
- Experience using Garradin (member system) and/or MYOB Advanced
