Business Analyst

Job Title: Business Analyst
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Salary: Negotiable
Start Date: ASAP
Reference: 237567_1627375658
Contact Name: Sue Templeton
Contact Email:
Job Published: August 02, 2021 13:50

Job Description

Objective of this role is to support the Compliance and IT Service Management Team in the following areas:

Provision of ITIL based processes and procedures to fully support IT Service Level Agreements with the business

Assist with the preparation of reports/analysis for IT internal controls

Assist in the creation and maintenance of IT process flows and activities

Assist with operational problems identified as a result of noncompliance or process failure

Run daily /weekly Quality reports, analyse and undertake remediation as required

Assist with maintenance of key IT operational data to support IT Day to day operations

Provide backup for Change Management duties

Assist with testing of internal IT Tools upgrades / enhancements

Skills required:

Experience in data analysis using Microsoft Excel

Experience in using Microsoft Power BI

Experience creating and maintaining IT process flows and building knowledge-based documents

Experience in business modelling

Strong communication skills and time management skills

Customer focused


Bachelor Degree in Business or Technology or similar

Formal training in ITIL highly regarded

Permanent role

$60,000 - $80,000 package