Business Analyst

Location: Sydney CBD, New South Wales
Job Type: Contract
Posted: 16 days ago
Contact: Manjita Osta
Reference: 193000_1551765717


  • Strong business focussed BA experience required.
  • Exprience of working on CRM/Salesforce projects.
  • Flexible work options available
  • This is not an IT BA role

Key Responsibilities:

  • Lead the work to analyse the current state processes and map the desired state processes
  • Document the business requirements and trace the business requirements through to delivery
  • Understanding, documenting and maintaining the needs of multiple stakeholders
  • Facilitating the negotiation of requirements amongst multiple stakeholders
  • Identification of current and future state business and technical processes
  • Creation, analysis and validation of functional specifications and complete gap analyses
  • Monitoring of the program/projects compliance with prescribed project frameworks
  • Provide support and input into regular project audit activities
  • Contribute to user and system documentation where required
  • Contribute to training materials where required

Required Experience:

  • Leading stakeholder workshop to define and understand the business requirement
  • Experience in CRM delivery from feasibility to implementation
  • Business process requirements delivery in a customer/service orientated environment
  • Human-centric approach to workflow design
  • Excellent customer/stakeholder journey mapping management
  • Persistent, effective problem solver with a mix of analytical and creative thinking
  • Clear communicator who can adjust style to audience
  • Advanced Microsoft Word, Excel and PowerPoint skills
  • PRINCE2 Methodology certification or equivalent awareness/experience
  • Agile Delivery, SDLC experience and Vendor Management desirable
  • Experience using enterprise business modelling tools is desirable
  • Experience in student management or student wellbeing projects is desirable

For more information or a confidential discussion, please contact Manjita Osta at 0294094718 quoting reference number 193000.

To apply please click the "Apply Now" button and attach a copy of your up-to-date resume (preferably in MS Word format).