BA Customer Experience and Digital

Job Title: BA Customer Experience and Digital
Contract Type: Permanent
Location: North Sydney, New South Wales
Salary: Negotiable
Start Date: ASAP
Reference: 196300_1562208806
Contact Name: Jan Hundleby
Contact Email:
Job Published: July 08, 2019 10:26

Job Description

A BA is required for several CX/Digital projects that are focused on improving the customer experience across the platforms and digital touchpoints

  • The role will be working closely with our CX strategists/Architects to define and shape the end solutions for each of these projects
  • Customer Experience/Digital/Web project experience would be preferable or an interest to move into this area
  • Agile experience required i.e. defining features, epics, user stories, acceptance criteria for the end solution opposed to waterfall methodology i.e. writing business requirements documents
  • Working with the Product Owner to document requirements as Epics and stories in the project backlog.
  • Ensuring all internal teams understand requirements sufficiently to deliver
  • Engage in the delivery of items on the project backlog

  • 5+ years Business Analysis experience in Financial Services. Proven track record of delivering projects in a complex environment.Business process and modelling.
  • Solution evaluation with architects and solution designers
  • Engagement and management of key stakeholders:Key Business and Technology teams, Commercial/Legal, Security and Governance, Risk and Management Assurance
  • Strong analytical and trouble shooting skills.
  • Facilitation skills. Ability to run workshops and drive key dependencies and tasks
  • Self-starter with Initiative
  • Ability to handle complex scenarios across multiple internal/external teams.
  • Understanding of Agile practices and techniques
  • MS Applications - including Excel, Word, Visio and Powerpoint.
  • JIRA knowledge

Please contact Jan Hundleby by email for further information on