My Client is looking for a dynamic Application Support resource to join their tight-knit team that supports approximately 100 applications. Please note that is not so much a phone based support role, but more working through and troubleshooting issues that come up with the applications that they support.
You will need to have:
- Demonstrable Application Support experience and follow through on application issues end to end
- Experience working with modular or CRM applications
- Troubleshooting level 2-3
- Microsoft knowledge - Server Log in/Schedules/ Errors. - Basics
- Can do Attitude
You will be responsible for:
- Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within the Incident Management System
- Providing initial diagnosis and resolution of service calls from customers
- Providing initial work around to restore service to customer
- Liaising with product specialists to ensure service calls are resolved within agreed service targets
- Updating Incident Management System with comments, Internal and/or Customer as required
- Track the progress of the incident to ensure service is restored within the agreed targets
- Regularly update open incidents with appropriate comments to reflect actions and progress
If you think you match this requirement then apply below!