Junior Applications Support Analyst

Job Title: Junior Applications Support Analyst
Contract Type: Permanent
Location: Mount Waverley, Victoria
Salary: Attractive package
Start Date: ASAP
Reference: 176357_1502946061
Contact Name: Megan Henderson
Contact Email:
Job Published: August 30, 2017 09:46

Job Description

My Client is looking for a dynamic Application Support resource to join their tight-knit team that supports approximately 100 applications. Please note that is not so much a phone based support role, but more working through and troubleshooting issues that come up with the applications that they support.

You will need to have:

  • Demonstrable Application Support experience and follow through on application issues end to end
  • Experience working with modular or CRM applications
  • Troubleshooting level 2-3
  • Microsoft knowledge - Server Log in/Schedules/ Errors. - Basics
  • Can do Attitude

You will be responsible for:

  • Logging all contacts (feedback, incidents, requests for service & request for information) received via telephone, email, internet and fax within the Incident Management System
  • Providing initial diagnosis and resolution of service calls from customers
  • Providing initial work around to restore service to customer
  • Liaising with product specialists to ensure service calls are resolved within agreed service targets
  • Updating Incident Management System with comments, Internal and/or Customer as required
  • Track the progress of the incident to ensure service is restored within the agreed targets
  • Regularly update open incidents with appropriate comments to reflect actions and progress

If you think you match this requirement then apply below!