Applications Support Analyst - SMSF Software

Location: Sydney CBD, New South Wales
Job Type: Permanent
Posted: 28 days ago
Contact: Meg Geronimo
Discipline:
Reference: 187212_1535495314

Work for a market leader in SMSF in Australia.


The day to day Duties and Responsibilities of the Position are as follows:

  • Provide application support and problem resolution for users of the Class Super administration system
  • Assist with the development of help documentation and training material that instructs users on the functions and usage of the Class Super product
  • Assist with analysis and requirements specification of new features of the Class Super application
  • Respond to and follow-up support enquiries via phone, email and other channels.
  • Maintain and develop customer relationships around effective use of the Class system
  • Liaise with senior support staff to resolve unusual and complex support requests, escalating issues to the Support Manager if required


To be considered for this fantastic opportunity, you must have:

  • Academic & trades qualifications- Accounting and Finance
  • Knowledge in SMSF and Class Super software experience will be perfect
  • Outstanding customer skills via phone and email
  • Experience in accounting (desirable)



If this sounds like you, then please 'Apply Now' or contact Meg Geronimo on 9409 4716 for a detailed brief on this opportunity.