Application Support Team Lead

Job Title: Application Support Team Lead
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Salary: package includes bonus
Reference: 191701_1558917398
Contact Name: Tanya Smith
Contact Email:
Job Published: May 27, 2019 10:36

Job Description

This is a unique opportunity to join a high profile award winning organisation in the E-Commerce space. We are seeking an experienced Application Support Team Lead to manage the Application Services team.

To be successful in this role you will have the following experience:

  • Software / Application support experience (eg. software development, application support, system administration).
  • Strong SQL skills
  • Knowledge of Java and Spring
  • Team Lead experience, leading diverse and high performance teams
  • Awareness of Payment Gateway and eCommerce Platforms, preferred

In this role you will have the following accountabilities:

  • Accountable for the operation of Application Services, which includes people, activities and the various applications that the team supports.
  • Accountable for ensuring Operational Support meets agreed Business Service Levels.
  • Accountable for the ongoing monitoring of Applications and Application Interfaces.
  • Builds, implements and improves standardised processes for the ongoing monitoring and support of applications and application interfaces.
  • Builds, implements and improves standardised event management processes.
  • Manages an operational team to resolve system issues (fix the breaks).
  • Monitors, manages and improves against key measures, metrics and service levels.
  • Seeks continuous improvement opportunities within application services.
  • Develops capacity plans to ensure current and future demands of application services are met in a timely manner.
  • Maintains awareness of current Information Security standards and ensures all activities comply with the standards.
  • Demonstrates sufficient consideration of customer needs and customer experience targets, as driven by business requirements.
  • Ensure adherence to IT Operating Policies and Procedures
  • Provide input into the development of relevant budgets and forecasts