Application Support Manager
Our client, a leading organization based in Melbourne CBD is currently seeking an Application Support Manager with superb task coordination skills coupled with a technical background in the applications space.
You will be a strong technical expert with an experience in finance, insurance or banking. Exposure to financial software applications, or other enterprise business software will be highly regarded, as well as Salesforce, Sitecore or Opentext exposure.
Key Skills Required:
- Provide high quality application support and infrastructure monitoring service
- Experience in mentoring a team
- Know when to escalate incidents or requests to other Technology teams or vendors
- Take ownership of incident management in line with business and Technology policies
- Provide application support for vendor provided hardware and software where possible
- Work with vendors and Platform teams to develop and provide end user-friendly document Knowledge Articles, reference guides and other documents
- Apply proactive Problem Management identification.
- Understand and propose improvements to the configuration of the ITSM tool
For more information or a confidential discussion, please contact <Chris Yang> quoting reference: <200213>.
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