Application Support Analyst- SMSF

Job Title: Application Support Analyst- SMSF
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 188665_1540171358
Contact Name: Meg Geronimo
Contact Email:
Job Published: October 22, 2018 12:22

Job Description

Work for a market leader in SMSF in Australia.

The day to day Duties and Responsibilities of the Position are as follows:

  • Provide application support and problem resolution for users of the Class Super administration system
  • Assist with the development of help documentation and training material that instructs users on the functions and usage of the Class Super product
  • Assist with analysis and requirements specification of new features of the Class Super application
  • Respond to and follow-up support enquiries via phone, email and other channels.
  • Maintain and develop customer relationships around effective use of the Class system
  • Liaise with senior support staff to resolve unusual and complex support requests, escalating issues to the Support Manager if required

To be considered for this fantastic opportunity, you must have:

  • Academic & trades qualifications- Accounting and Finance
  • Knowledge in SMSF and Class Super software experience are essential
  • Outstanding customer skills via phone and email
  • Experience in accounting (desirable)

If this sounds like you, then please 'Apply Now' or contact Meg Geronimo on 9409 4716 for a detailed brief on this opportunity.