Application Support Analyst

Job Title: Application Support Analyst
Contract Type: Permanent
Location: Sydney CBD, New South Wales
Salary: Negotiable
Reference: 189454_1546833237
Contact Name: Aine Grimes
Contact Email:
Job Published: January 07, 2019 14:53

Job Description

As an Application Support Analyst you will be involved in resolving technical and application related inquiries regarding this businesses software product. You will focus on building productive long-term relationships with strategic client accounts. You will be focused on solution optimization, improving client usage, and the introduction of best-practices.

What's involved:

  • Analyzing root-cause application issues, identify their severity and propose fixes
  • Owning customer issues from initial report to resolution, communicating with customers regularly regarding issue status
  • Attending, and at times, coordinating bi-weekly calls with top clients
  • Collaborating with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams.
  • Escalating trouble tickets and priority issues to internal partners when necessary

What they're after:

  • Experience on large client accounts accounts
  • Have 1-3 years of client/customer relations experience
  • Can hold your own with technical troubleshooting

Nice to have:

  • Experience with Java, SQL, HTML/CSS, JavaScript
  • API knowledge desirable

For more information or a confidential discussion, please contact Aine on 02 9409 4817 quoting reference: 189454.