Peoplebank are recruiting for an IT Applications Services Team Leader to work on a long term contract based in Adelaide.
In this role, you will be accountable for managing the technical capability of the Applications Services Team. This includes managing a team of five (5) Applications Support Officers to deliver application support and development services to a range of internal customers
Responsibilities include:
- Day-to-day operational management of Applications Support team, delivering applications services, including acting as a single point-of-contact and escalation for service delivery
- Monitor work queues for Incidents, Service Requests, Problems, Changes and Minor Enhancements to ensure tickets are appropriately assigned to the team
- Act as an applications technical SME, with a board range of application knowledge, particularly across the Microsoft solution stackg. SharePoint, Dynamics / D365, Power BI, SQL, SSRS, .NET, Power Platform
- Lead the Applications Services Team to develop, implement and continuously improve contemporary DevOps related practices for applications support and development service delivery
- Lead the solution design for application architectures and services
- Contribute to the delivery of the ICT project portfolio with a focus on application implementations, customisations, and upgrades and the effective service transition of new applications services into the production environment
- Contribute to change enablement as a key member of the ICT Change Advisory Board
- Build and maintain strong working relationships with stakeholders to ensure appropriate ICT representation in key decisions
- Build and maintain strong relationships with external vendors who provide services to ICT
Skills and experience required :
- Previous team leading / managerial experience, ideally of Application Support of Developers
- Applications development and support experience across the Microsoft tech stack - SharePoint, Dynamics / D365, Power BI, SQL, SSRS, .NET, Power Platform
- experience of driving a service excellence culture
Whilst this is an initial contract, there is real scope for a long term contract or permanent job for the right person, so don't delay and APPLY NOW!
SA: LHS 296564
