Application Services Manager

Job Title: Application Services Manager
Contract Type: Permanent
Location: Melbourne CBD, Victoria
Salary: Bonus
Reference: 191701_1547705764
Contact Name: Tanya Smith
Contact Email:
Job Published: January 18, 2019 12:58

Job Description

This is a unique opportunity to join a high profile award winning organisation in the E-Commerce space. We are seeking an experienced Application Services Manager to manage the Application Services team. This role will have 2 direct and 14 indirect reports.

In this role you will have the following accountabilities:

  • Accountable for the operation of Application Services, which includes people, activities and the various applications that the team supports.
  • Accountable for ensuring Operational Support meets agreed Business Service Levels.
  • Accountable for the ongoing monitoring of Applications and Application Interfaces.
  • Builds, implements and improves standardised processes for the ongoing monitoring and support of applications and application interfaces.
  • Builds, implements and improves standardised event management processes.
  • Manages an operational team to resolve system issues (fix the breaks).
  • Monitors, manages and improves against key measures, metrics and service levels.
  • Seeks continuous improvement opportunities within application services.
  • Develops capacity plans to ensure current and future demands of application services are met in a timely manner.
  • Maintains awareness of current Information Security standards and ensures all activities comply with the standards.
  • Demonstrates sufficient consideration of customer needs and customer experience targets, as driven by business requirements.
  • Ensure adherence to IT Operating Policies and Procedures
  • Provide input into the development of relevant budgets and forecasts

To be successful in this role you will have the following experience:

  • Minimum of 10 years experience in the information technology industry.
  • Software / Application experience (eg. software development, application support, system administration).
  • Demonstrated experience in leading diverse and high performance teams
  • Awareness of Payment Gateway and eCommerce Platforms, preferred