APS6 - Usability Tester/User Researcher

Location: Canberra, Australian Capital Territory
Job Type: Contract
Posted: 14 days ago
Contact: Param Kaur
Reference: 248677

Our Federal Government Client is seeking a Usability Tester/User Researcher

This is a long-term contract for 12 months with 2x12-month extension option, located at our Client's Canberra location.

As the selected candidate, you will:

  • Design, plan and undertake user research and usability testing based on best practice and user research frameworks.
  • Contribute to and support the delivery of user research, testing and co-design activities to deliver innovative simple outcomes and improvements to stakeholder and user experiences.
  • Develop and support the team to develop research and testing artefacts, including proposals, reports, personas and journey maps.
  • Facilitate and support user research and testing interviews and discussions with users to gain critical information required to improve the digital user experience and validate designs with users.
  • Analyse and synthesise insights and findings to understand user behaviours, needs and motivations leading to the creation of insights and opportunities for improvement of the digital platform
  • Transform insights and findings into impactful and actionable artefacts across a variety of formats to inform decision-making and make recommendations to inform design solutions.
  • Build rapport, collaborate and communicate with influence internally and across government to support the agency's transformation agenda.
  • Support the broader team in capability development in user research and usability testing.

To be successful in this role you should have:

  • Greater than 2 years' experience in leading research and/or usability testing including various research methodology and mediums.
  • Experience in testing varying degrees of fidelity prototypes to elicit behaviour and sentiments from users.

It is desirable if you have:

  • Demonstrated knowledge and experience in using User-Centric Design methodology, processes, and techniques to inform digital solutions.
  • Demonstrated ability to develop and execute detailed research plans including analysis and development of reports with short lead times.
  • Experience working in an Agile environment within Government or similar larger organisations.

Due to security clearance requirements for this role, candidates must be Australian Citizens who have the ability to obtain Federal Government Security Clearances.

Apply now for immediate consideration - contact Paramjeet Kaur on 02 62689781 quoting Job Reference: # 248677

Please note: Only candidates that meet the above criteria will be contacted. Thank you for your interest in the position.