IT Support Analyst

Job Title: IT Support Analyst
Contract Type: Contract
Location: Canberra, Australian Capital Territory
Salary: Negotiable
Start Date: ASAP
Reference: 243513_1644818301
Contact Name: Pragna Katta
Contact Email:
Job Published: February 16, 2022 14:47

Job Description

We are seeking an experienced API and Integration Support Analyst to join our client's dynamic fast-paced team.

  • Job: API Integration Support Analyst/ IT Support
  • Duration: Initial 12 Months Contract with 12 Months extension option
  • Location: Canberra/ Victoria(onsite) OR Remote
  • Open to Permanent Residents and Australian Citizens


  • Liaise with and assist Digital Partners register and subscribe to API's - from initial application, through testing and compliance, and into production
  • Maintain and configure API's and applications
  • Undertake testing of APIs and the environments as required
  • Monitor and report on end-to-end API health, performance, and statistics
  • Troubleshoot API and integration issues and working with external vendors to resolve them.
  • Raise support tickets with external vendors and follow through to resolution
  • Develop and maintain documentation on support processes, policies, and configuration
  • Apply best practice ITIL methodology for incident management and service requests
  • Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments
  • Undertake support and operations.

Skills and experience:

  • More than 3 years' experience working with API's and/or Integration.
  • Proven experience working in high-pressured environments.
  • Excellent communication skills and ability to manage competing stakeholder groups.
  • Experience in a support/operations role.
  • Demonstrable experience in administration and configuration of IBM API Connect
  • Any exposure to CRM systems is beneficial.
  • Development is not required in this role

For more information or a confidential discussion, please contact Pragna Katta on 02 6245 1706 quoting reference 243513.

To be considered for the role please click the 'Apply' button.