API Integration Support Analyst

Job Title: API Integration Support Analyst
Contract Type: Contract
Location: Melbourne CBD, Victoria
Salary: Negotiable
Reference: 243544
Contact Name: John Cassisi
Contact Email:
Job Published: March 09, 2022 15:28

Job Description

A government agency is undertaking a major program of work involving multiple projects spanning a number of current industry-leading technologies. They are looking for an experienced API and Integration Support Analyst to join our dynamic fast-paced team.


  • Liaise with and assist Digital Partners register and subscribe to API's - from initial application, through testing and compliance, and into production
  • Maintain and configure API's and applications
  • Become familiar with the token-based authentication system to help Partners with authentication problems
  • Undertake testing of APIs and the environments as required
  • Monitor and report on end-to-end API health, performance, and statistics
  • Troubleshoot API and integration issues and working with external vendors to resolve them.
  • Work closely with level three technical and development teams to investigate and resolve complex incidents
  • Use strong verbal and written communication skills to deal with technical and business staff up to management level
  • Collate, analyse, and produce customised reports and dashboards as required in consultation with ICT and business teams
  • Raise support tickets with external vendors and follow through to resolution
  • Develop and maintain documentation on support processes, policies, and configuration
  • Apply best practice ITIL methodology for incident management and service requests
  • Exhibit a strong understanding of API and integration technologies, with the ability to quickly grasp new products and adapt to complex mission critical environments
  • Undertake support and operations. Development is not required in this role

Skills and experience:

  • More than 3 years' experience working with API's and/or Integration.
  • Proven experience working in high-pressured environments.
  • Excellent communication skills and ability to manage competing stakeholder groups.
  • Experience in a support/operations role.
  • Demonstrable experience in administration and configuration of IBM API Connect
  • Any exposure to CRM systems is beneficial.

For more information or a confidential discussion, please contact John on 03 8080 7260.

To apply please click the 'Apply Now' button.